{"article":{"id":8139189477660,"url":"https://rydoo.zendesk.com/api/v2/help_center/en-be/articles/8139189477660.json","html_url":"https://help.rydoo.com/hc/en-be/articles/8139189477660-Forward-a-receipt-via-email","author_id":8079078150940,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":8145015055132,"created_at":"2023-03-20T17:11:53Z","updated_at":"2026-10-30T14:43:19Z","name":"Forward a receipt via email","title":"Forward a receipt via email","source_locale":"en-be","locale":"en-be","outdated":false,"outdated_locales":[],"edited_at":"2024-09-05T15:15:46Z","user_segment_id":null,"permission_group_id":8014159831708,"content_tag_ids":[],"label_names":[],"body":"<p>There are multiple ways to upload your receipts in Rydoo. Find an overview of<strong> all options</strong> <a href=\"https://help.rydoo.com/hc/en-be/articles/8136298935452\" target=\"_self\">here</a>. </p>\n<p>One of the options is to forward your receipt via email. <span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">You can upload receipts to your Rydoo account by <strong>attaching a receipt to an email</strong> and sending it to </span><strong><a href=\"mailto:receipts@rydoo.com\">receipts@rydoo.com</a> (for Production) </strong>and <strong><a href=\"mailto:receipts@rydoo.com\">sandbox-receipts@rydoo.com</a> (for Sandbox)</strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"> or by forwarding any invoices you have received via email (for example a plane ticket) to this mail address.</span></p>\n<p class=\"wysiwyg-text-align-center\"><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"><img src=\"https://help.rydoo.com/hc/article_attachments/8139162934172\" alt=\"Screenshot_2023-03-20_at_18.10.45.png\" width=\"504\" height=\"131\"></span></p>\n<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Rydoo will upload:</span></p>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<div class=\"intercom-interblocks-unordered-nested-list\">\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<ul>\n<li>\n<strong>Body email</strong> - If you forward an email without an attachment, we will convert the email into a receipt.</li>\n<li><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"><strong>One attachment</strong> - If you forward an email with one attachment, we will use the attachment as a receipt (jpeg, pdf, png).</span></li>\n<li>\n<strong>Multiple attachments</strong> - We will create a separate expense for each attachment in the email.</li>\n</ul>\n<p> </p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>IMPORTANT: </strong>You need to forward the receipts or invoices from the email address associated with your Rydoo account. </p>\n<ul>\n<li>\n<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">If you want to forward emails from an</span><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"> email address other than Rydoo account email address</strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">, you can add more email addresses to forward receipts from in your personal account settings. Learn how to add a secondary email address </span><a style=\"background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\" href=\"https://help.rydoo.com/hc/en-be/articles/8190458732444\" target=\"_self\">here</a>.<span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"><span style=\"color: #2f3941; font-family: system-ui, -apple-system, ' system-ui' , ' Segoe UI' , Roboto, Oxygen-Sans, Ubuntu, Cantarell, ' Helvetica Neue' , Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;\"><span> </span></span></span>\n</li>\n</ul>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p> </p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"> </div>\n</div>\n</div>\n</div>"}}