{"article":{"id":8140856581020,"url":"https://rydoo.zendesk.com/api/v2/help_center/en-be/articles/8140856581020.json","html_url":"https://help.rydoo.com/hc/en-be/articles/8140856581020-Recall-an-expense","author_id":8079078150940,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-1,"vote_count":5,"upvote_count":2,"downvote_count":3,"section_id":8145015055132,"created_at":"2023-03-20T20:47:10Z","updated_at":"2026-10-30T14:43:19Z","name":"Recall an expense","title":"Recall an expense","source_locale":"en-be","locale":"en-be","outdated":false,"outdated_locales":[],"edited_at":"2026-10-15T07:01:36Z","user_segment_id":null,"permission_group_id":8014159831708,"content_tag_ids":[],"label_names":[],"body":"<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>As a user, you can recall your already submitted expense. You can then for example edit the expense again.</p>\n<p><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">NOTE</strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">: This is only possible if the expense </span><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">hasn't been approved yet</strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">. Also, the recall function is configurable, depending on your company's preference. If you don't have the option to recall an expense, but you want to edit or delete it, we advise to contact your company's responsible.</span></p>\n<h2 id=\"h_01JQ3VW1SFPM76A31SNPPKWBSV\"><strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Mobile</span></strong></h2>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>1.</strong> Go to <strong>Expenses</strong> and go to the “<strong>All</strong>” tab.</p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>2.</strong> Tap on the expense you would like to recall.</p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>3.</strong> Click on the 3 dots (...) at the top right hand side of the screen, this will bring you another screen at the bottom.</p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>4.</strong> Click on the <strong>Recall</strong>. Once completed, the expense will be visible in your <strong>To-Do</strong> list. The status, then will change from <strong>Submitted </strong>to <strong>Recalled</strong>.</p>\n<p class=\"wysiwyg-text-align-center\"><img style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\" src=\"https://help.rydoo.com/hc/article_attachments/31058076827420\" alt=\"IMG_1619.png\" width=\"250\" height=\"544\">   <img src=\"https://help.rydoo.com/hc/article_attachments/31058109905948\" alt=\"IMG_1620.png\" width=\"250\" height=\"544\"></p>\n<p class=\"wysiwyg-text-align-center\"> </p>\n</div>\n<h2 id=\"h_01JQ3VW1SGW1W2ANCD7RE6G2CY\"><strong>Web</strong></h2>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>1.</strong> Check the expense status.</p>\n</div>\n<div class=\"intercom-interblocks-unordered-nested-list\">\n<ul>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Go to <strong>Expenses page</strong> and navigate to <strong>ALL EXPENSES,</strong> all expenses will appear in this tab regardless of the status. You can check the status in the status column.</p>\n</div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058109907484\" alt=\"2025-03-24_18-41-03.png\" width=\"768\" height=\"286\"></div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p> </p>\n</div>\n</li>\n<li>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>You can also <a href=\"https://help.rydoo.com/hc/en-be/articles/8140574808476\" target=\"_self\">filter</a> using the <strong>+ Add Filter</strong> to view the Status or Expense Type.</p>\n</div>\n</li>\n</ul>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>2.</strong> Select the submitted expense and click <strong>Recall</strong> on the top or Open the expense in question &gt; Click <strong>Recall </strong>button.</p>\n</div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left wysiwyg-text-align-center\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058076831516\" alt=\"2025-03-24_18-47-25.png\" width=\"584\" height=\"544\"></div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>3.</strong> A banner with \"<strong>Expense recalled</strong>\" will appear at the bottom of your screen and the expense will be tagged as <strong>Recalled</strong>.</p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p class=\"wysiwyg-text-align-center\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058076834076\" alt=\"2025-03-24_18-52-055.png\" width=\"590\" height=\"369\"></p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>4.</strong> Recalled expense/s will then be available under the \"<strong>TO DO</strong>\" list. You can now edit the necessary information or delete the expense.</p>\n</div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p class=\"wysiwyg-text-align-center\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058076835996\" alt=\"2025-03-24_18-56-33.png\" width=\"595\" height=\"372\"></p>\n</div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\"></div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p><strong>5.</strong> Click <strong>Save </strong>or <strong>Submit</strong>.</p>\n</div>"}}