{"article":{"id":8151823708188,"url":"https://rydoo.zendesk.com/api/v2/help_center/en-be/articles/8151823708188.json","html_url":"https://help.rydoo.com/hc/en-be/articles/8151823708188-Rejected-expense","author_id":8079078150940,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":8145017660316,"created_at":"2023-03-21T16:24:27Z","updated_at":"2026-10-15T07:01:26Z","name":"Rejected expense","title":"Rejected expense","source_locale":"en-be","locale":"en-be","outdated":false,"outdated_locales":[],"edited_at":"2026-10-15T07:01:26Z","user_segment_id":null,"permission_group_id":8014159831708,"content_tag_ids":[],"label_names":[],"body":"
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After submitting expenses, all roles (Approver/Controller/Finance) may reject your expenses, depending on your company's policy.

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NOTE: All rejected expenses will go back to the user, regardless of the step in the approval process.

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View rejected expenses

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There are two ways to know when expenses were rejected:

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  1. \nVia Email - You will receive an email notification when you have rejected expense(s) entitled \"Some of your expenses were rejected on Rydoo\".\n
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  2. \nExpense Overview - Expenses that have been rejected will go back to your Expense Overview > To Do.\n
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If you open a rejected expense, you can see the reason and/or comment why it was rejected.

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Reply to the reject message

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Mobile

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You can write a response to the reject message by navigating to the Activity tab and clicking Reply and submit. Enter your response in the pop-up message box. When done, click Reply and Submit to re-submit your expense.

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\"IMG_1659.png\"    \"IMG_1660.png\"

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Web

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You can write a response to the reject message by clicking Reply.

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Enter your response in the pop-up message box. When done, click Reply and Submit to re-submit your expense.

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