{"article":{"id":8467176541340,"url":"https://rydoo.zendesk.com/api/v2/help_center/en-be/articles/8467176541340.json","html_url":"https://help.rydoo.com/hc/en-be/articles/8467176541340-Expense-and-policy-warnings","author_id":8079078150940,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":8145017660316,"created_at":"2023-04-17T12:17:00Z","updated_at":"2026-10-15T07:01:23Z","name":"Expense and policy warnings","title":"Expense and policy warnings","source_locale":"en-be","locale":"en-be","outdated":false,"outdated_locales":[],"edited_at":"2026-10-15T07:01:23Z","user_segment_id":null,"permission_group_id":8014159831708,"content_tag_ids":[],"label_names":[],"body":"<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Depending on your company's policy, you might encounter different warnings when creating expenses. These serve to inform you, your approver/controller/finance. <br>If necessary, additional steps need to be taken to resolve the warning.</p>\n<h2 id=\"h_01HT0971Z7DNZF8DM7Q6FN9JZJ\"><strong>Real-time policy warning</strong></h2>\n</div><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>Rydoo offers <strong>real-time rule warnings</strong> to make sure users fill in the correct information before submitting their expenses.</p>\n<p><em>Real-time rule warnings on web</em></p>\n</div><div class=\"wysiwyg-text-align-center intercom-interblocks-image intercom-interblocks-align-left\"></div><div class=\"wysiwyg-text-align-center intercom-interblocks-image intercom-interblocks-align-left\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058059233948\" width=\"591\" height=\"369\"></div><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p><em>Real-time rule warnings on mobile</em></p></div><div class=\"wysiwyg-text-align-center intercom-interblocks-image intercom-interblocks-align-left\"><img src=\"https://help.rydoo.com/hc/article_attachments/31058059234844\" alt=\"2025-04-03_23-54-48.png\" width=\"343\" height=\"746\"></div><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><h2 id=\"h_01HT0971Z79M1QWAX7JWE1NCQE\"><strong>Policy flag</strong></h2></div><div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><a href=\"https://downloads.intercomcdn.com/i/o/188918491/4e99513db529d2a57261c96e/image.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img src=\"https://help.rydoo.com/hc/article_attachments/13275809240348\" width=\"235\" height=\"69\"></a></div><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p>If an expense does not comply with company policy or is a <a href=\"https://help.rydoo.com/hc/en-be/articles/8152181596188\" target=\"_self\">duplicate</a>, it will be highlighted with a flag icon. Depending on the type of message, it will display:</p>\n<ul>\n<li data-list-item-id=\"e0f4b566c9b4f7548379086b117ab3c90\">A red out of policy icon</li>\n<li data-list-item-id=\"eee781c5431cc609210d93cfe3deb56da\">A yellow warning icon</li>\n<li data-list-item-id=\"e9b0d2d930a5e9dd7b3d45abe574e0c94\">A blue info icon</li>\n</ul>\n<p>After opening the expense, you can see which rule is being opposed. </p>\n<h2 id=\"h_01KM0VPWNBMXD3NHFXTY25ZP1W\" data-start=\"1495\" data-end=\"1537\"><strong>Submission of out-of-policy expenses</strong></h2>\n<p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 84/74; width: 9.82%;\" src=\"https://help.rydoo.com/hc/article_attachments/26208847921948\" alt=\"Screenshot 2026-03-18 at 16.18.15.png\" width=\"84\" height=\"74\"></p>\n<p data-start=\"1539\" data-end=\"1628\">Depending on your company’s configuration, out-of-policy expenses can behave in two ways:</p>\n<ul data-start=\"1630\" data-end=\"1750\">\n<li data-start=\"1630\" data-end=\"1685\" data-list-item-id=\"e92c541f3ab04c5d64cbbe832ad69ff59\"><p data-start=\"1632\" data-end=\"1685\"><strong data-start=\"1632\" data-end=\"1648\">Warning only</strong> → You can still submit the expense</p></li>\n<li data-start=\"1686\" data-end=\"1750\" data-list-item-id=\"e3b7ba4e5e03182f120d828319f1a10d6\"><p data-start=\"1688\" data-end=\"1750\"><strong data-start=\"1688\" data-end=\"1699\">Blocked</strong> → You must correct the expense before submitting</p></li>\n</ul>\n<p data-start=\"1752\" data-end=\"1825\">If submission is blocked, a message will indicate what needs to be fixed.</p>\n<h2 id=\"h_01HT0971Z7W12X4XWENB3RYMTY\"><strong>Info icon</strong></h2>\n</div><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>Next to the policy flags above, a blue info icon can have several other meanings as well. When you hover over it with your cursor, you can see what the cause is. They are there to catch the attention of the approvers, as one of the following things could apply: </p></div><div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><a href=\"https://downloads.intercomcdn.com/i/o/188918518/7a04eab7027d5defb723d139/image.png\" target=\"_blank\" rel=\"noopener noreferrer\"><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 76/68; width: 9.1%;\" src=\"https://help.rydoo.com/hc/article_attachments/13275832260508\" width=\"76\" height=\"68\"></a></div><div class=\"intercom-interblocks-unordered-nested-list\"><ul>\n<li data-list-item-id=\"e0e2c0d5955f5a662b953a40e3a68afc7\"><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>The information read out by the OCR has been changed (or the mileage in mileage expenses). </p></div></li>\n<li data-list-item-id=\"ed9ea5d3aee361f5b962d8730f6181420\"><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>The expense has been flagged as a possible duplicate due to a similar expense on that day </p></div></li>\n<li data-list-item-id=\"e89fa9aefc72a80e0a7e9d855b341c981\"><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>Attendees have been tagged in the expense</p></div></li>\n<li data-list-item-id=\"e071aa6ac147ecaa30537f2824c0033d9\"><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>The expense has been rejected in the past</p></div></li>\n<li data-list-item-id=\"edaaa7b8bd8ef1e4d37c782d89004b983\"><div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><p>Some of the expense fields have been edited (amount, exchange rate, etc).</p></div></li>\n</ul></div>"}}