After submitting an expense, it will run through the approval process. Below you can find an outline of the basic flow. The process displayed can however vary from account to account.
- The time it takes for expenses to go from one step to another varies per company and will depend on how fast your approver/controller/finance will take action.
- When you feel that the expense approval takes longer than usual, you could notify the person in charge by using the Send a Reminder option.
- Depending on the company's preference, a Controller may or may not be present in your approval flow. The controller serves as a second level of approval and can be enabled in Advanced Settings if needed.
After submitting expenses, All roles (Approver, Controller, Finance) may reject it. Please note that all rejected expenses go back to the user regardless of the step.
Users will automatically receive a notification when there are rejected expense/s, but could always use the Reply feature to explain and re-submit the expense.