Errors... Who like getting errors or prompts? We hear you. No one! But there are unavoidable scenarios which will lead you to one. That's why we created this article to let you know of the possible prompts that you may get while creating or modifying expenses within Rydoo and how to fix them:
Attendee not included
In comment field, please ensure that the name of the attendee is highlighted. There are times when the system allows you to enter an attendee, save and submit the expense without the attendee being recognized.
The mentioned user's full name is not valid
This message appears when you try to save or submit an expense with an edited attendee name or when there is a space after "@" sign. To fix, please remove the space, re-add the attendee and ensure that it highlights the attendee's full name.
Tagging yourself as attendee
There used to be an option to mention yourself in the past in comment field via mobile application. This has been blocked as you are part of the attendees by default and don't need to include yourself in the comments anymore.
As the prompt suggests, kindly fill in the "comment" field before submitting.
When you have projects enabled, ensure that the project you selected is Active. Otherwise, you will get this message:
NOTE: Only the Company Administrator can check whether the project is active or not.
Project is not valid
The project you selected is not active for your Group.
Kindly change your group and update the project selected.
Please select a country. As some companies opted for this field to be required.
This shows when Finance tries to submit a rejected expense.
Allow the user to reply and edit the rejected expense. This is to ensure that the user is well aware of the adjustments made.
It is an option for a company to require an expense to be matched to a company card transaction. If not, this message will appear.
To fix, kindly match the expense to a "company" card transaction.
The group is not active yet for the expense date you selected. Kindly adjust your transaction date or reach out to your Company Administrator to know when your group was added in the system.
Kindly check if your selected payment method is active in your Personal Settings.
Categories can be setup in two ways.
As a parent category that serves as a header; OR
As sub-categories which are the options from your "category" drop-down menu and are visible under the parent category.
This prompt shows when the selected category is already inactive, but has a parent category linked to it. To fix this, the Company Administrator has to find the category in question on Admin > Categories page and remove the parent linked to it.
An expense can be split into maximum 20 lines and the minimum is 2
Please select from Trip field.