Errors... Who likes getting errors or prompts? We hear you. No one! But there are unavoidable scenarios that will lead you to one. That's why we created this article to let you know of the possible prompts that you may get while creating or modifying expenses within Rydoo and how to fix them:


Attendee not included

In the comment field, please ensure that the name of the attendee is highlighted. There are times when the system allows you to enter an attendee, save and submit the expense without the attendee being recognized.

The mentioned user's full name is not valid

This message appears when you try to save or submit an expense with an edited attendee name or when there is a space after the "@" sign. To fix this, please remove the space, re-add the attendee, and ensure that it highlights the attendee's full name.

Note: There are cases where the error comes from the unintentional spaces added in the user's profile - this can be checked by the Administrator in the Admin > Users page. Ensure that there are no spaces before or after the user's first or last name.

Comment is required

As the prompt suggests, kindly fill in the "comment" field before submitting.

Card Matching

It is an option for a company to require an expense to be matched to a company card transaction. If not, this message will appear.

To fix this, kindly match the expense to a "company" card transaction.


The group is not active yet for the expense date you selected. Kindly adjust your transaction date or reach out to your Company Administrator to know when your group was added to the system.

Split Expenses

An expense can be split into a maximum of 20 lines and the minimum is 2



Your company can set certain categories that require trip details. To fix this, create a new trip.

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