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NetSuite: SOAP Web Services Usage Log

In case of Netsuite integration issues, it's always advised to check the request web services request and response for more information.

 

How to get SOAP Usage logs?


Use the SOAP Web Services Usage Log to monitor synchronous requests. This page can be accessed at Setup > Integration > SOAP Web Services Usage Log > Browse for the "Record type" you would like to retrieve > Click on "view" to download Response and Request XML files

 

 

Additional Notes


> Only administrators can access the SOAP Web Services Usage Log. Assigning the Web Services permission to a role does not provide access to this log. Access is provided to administrators only because access to this log could allow users to see data they do not have permission to view.

 

> The SOAP Web Services Usage Log allows users to filter their SOAP web services requests by a specified date and time period, record type, and action (operation). The SOAP requests and responses for each job are accessible in the Request and Response columns. In production environments, requests and responses are accessible for 21 days.

 

> In case of heavy SOAP web services activity, the logs might be purged earlier than 21 days.

 

> In sandbox environments, requests and responses are accessible for seven days. In sandbox environments, you can view request and response information in the log and search results after seven days. However, links to the original SOAP request and responses are not available.

 

> Results can be filtered down to the minute. The results returned provide second-level granularity.

 

> Lengthy requests and responses are not saved by the system and therefore are not available for your review. The system imposes the following limits:

  • The system does not save requests that are larger than 100 MB.

  • The system does not save responses that are larger than 10 MB.

 

> For each request, the log includes details such as the following:

  • The request job ID.

  • The date and time that the request was made.

  • The duration of the request.

  • Information about the requests that were rejected due to a violation of the concurrency governance.

  • The integration record used for the request.

  • The type of action used in the request.

  • The record type that was the subject of the request.

  • The email address of the user who sent the request.

  • The status of the request.

  • The number of records included in the request.

  • The number of request records that have finished.

  • The number of request records that failed.

  • The number of records returned in the request’s query.

  • Links to the SOAP request and response.