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NetSuite error: Invalid account reference key

Troubleshoot: Invalid account reference key ‘XXX’ for subsidiary ‘ZZ’

 

Reason

This error message indicates that the project selected in Rydoo (NetSuite Internal ID) is no longer available in Netsuite to use when exporting an expense. It could be the Project/Customer is in closed, completed, inactive, or on hold status.

 

Solution

  1. Create an expense item manually in NetSuite with the same user and expense category.
  2. Once you make the category available in NetSuite, you can rerun the Rydoo sync.

 

NOTE: If NetSuite doesn’t allow it, then you will need to make a subsidiary available in NetSuite first before the expense can be exported from Rydoo to NetSuite.