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NetSuite error: there was an issue syncing your accounting software

Troubleshoot: There was an issue syncing your accounting software. Please contact support.

 

Reason

The token credentials are no longer valid.

 

Solution

New token credentials should be generated. Below are the steps:

  1. Go to Setup > Users/Roles > Access Tokens

     

  2. Click New Access Token

     

  3. Select the application name: Rydoo Integration (Xpenditure Integration), the integration user (make sure that the Employee is always active.)

    *If the employee does not have access. Go to the integration user's profile > Access > Roles > Rydoo WebServices

     

  4. Select the role Rydoo WebServices, then press save.



  5. Copy the token ID and token secret to a saved location on your computer. NetSuite only shows those one time.



6. Copy and paste the Token ID and Token Secret in a text file.