Quick solutions to common error messages encountered when using BambooHR
|
Error Message |
Issue | Where to solve it | How to solve it |
|---|---|---|---|
| The user cannot be retrieved from BambooHR | Various | BambooHR | Please, reach out to Rydoo support for further analysis. |
| User sync failed due to missing mandatory information. | Missing required information | BambooHR | Update in BambooHR the required Fields for the mapping that correspond to the following fields from Rydoo: - Branch Name: Enter the correct branch name. - Branch ID: Enter the corresponding branch ID. - Group Name: Enter the appropriate group name. - Group ID: Enter the corresponding group ID. |
| The branch is not configured correctly in Rydoo | Mismatching information | Rydoo or BambooHR | The Branch Name or Branch ID in Rydoo does not correspond with the information in the respective fields in BambooHR. Please update Rydoo or BambooHR for an exact match between the platforms. |
| The group of the user cannot be created | Mismatching information | Rydoo or BambooHR | - The Group Name or Group ID in Rydoo does not correspond with the information in the respective fields in BambooHR. Please update Rydoo or BambooHR for an exact match between the platforms. - Additional check: validate if the Group is Active in Rydoo. |
| The user cannot be created | Duplicated email | Rydoo | The user email is already associated with a Rydoo account. Please verify if the user created a trial account independently of your organization. Contact Rydoo support to have the trial account deleted. |
| The user cannot be created | Invalid email format | BambooHR | The email does not have a correct format or contains a special character |
| The user cannot be updated | Mismatching information | BambooHR | The BambooHR Custom Field for "RydooGuid" contains an incorrect value. Please remove the data so the user can be synced with Rydoo. |
| The user cannot be assigned to a group | Incorrect information | Rydoo | Please, validate if the Group is Active in Rydoo. |
| Approver of the user cannot be updated | Incomplete information | BambooHR | Please, ensure the corresponding mapped field contains the approver email. |
| Approver of the user cannot be updated | Incorrect information | Rydoo | The approver is already the approver of all users in the company. |
| Cannot assign ‘email of approver’ as approver to the user | Incomplete information | BambooHr or Rydoo | The approver is not found in Rydoo, please validate if the approver was created in Rydoo. Obs.: check how to solve the error message ‘the user cannot be created’. |
If you have any further questions about the error messages, please contact your CSM or email connect@rydoo.com for assistance.