Quick solutions to common error messages encountered when using HiBob.
Error Message | Issue | Where to solve it | How to solve it |
---|---|---|---|
User sync failed due to missing mandatory information. | Missing required information | HiBob | Update in HiBob the required Fields for the mapping that corresponds to the following fields from Rydoo: - Branch ID: corresponds to ‘Site’ or it's the customized field in HiBob - Group Name: corresponds to ‘Department’ - First Name: Enter the first name. - Last Name: Enter the last name. |
The branch is not configured correctly in Rydoo | Mismatching information | Rydoo or HiBob | The Branch Name or Branch ID in Rydoo does not correspond with the information in the respective fields in HiBob Please update Rydoo or HiBob for an exact match between the platforms. |
The group of the user cannot be created | Mismatching information | Rydoo or HiBob | - The Group Name or Group ID in Rydoo does not correspond with the information in the respective fields in HiBob. Please update Rydoo or HiBob for an exact match between the platforms. - Additional check: validate if the Group is Active in Rydoo. |
The user cannot be created | Duplicated email | Rydoo | The user email is already associated with a Rydoo account. Please verify if the user created a trial account independently of your organization. Contact Rydoo support to have the trial account deleted. |
The user cannot be created | Invalid email format | HiBob | The email does not have a correct format or contains a special character |
The user cannot be updated | Various | HiBob or Rydoo | The email does not have a correct format or contains a special character OR reach out to Rydoo for further analysis |
The user cannot be assigned to a group | Incorrect information | Rydoo | Please, validate if the Group is Active in Rydoo. |
Cannot assign ‘email of approver’ as approver to the user | Incorrect information | Rydoo | The approver is already the approver of all users in the company. |
Cannot assign ‘email of approver’ as approver to the user | Incomplete information | Rydoo or HiBob | The approver is not found in Rydoo, please validate if the approver was created in Rydoo. Obs.: check how to solve the error message ‘the user cannot be created’. |
If you have any further questions about the error messages, please contact your CSM or email connect@rydoo.com for assistance.