Quick solutions to common error messages encountered when using Personio.
|
Error Message |
Issue | Where to solve it | How to solve it |
|---|---|---|---|
| User sync failed due to missing mandatory information. | Missing required information | Personio | Update in Personio the required Fields for the mapping that corresponds to the following fields from Rydoo: - Branch ID: corresponds to ‘Subcompany’ or it's the customized field in Personio - Group Name: corresponds to ‘Department’ - First Name: Enter the first name. - Last Name: Enter the last name. |
| The branch is not configured correctly in Rydoo | Mismatching information | Rydoo or Personio | The Branch ID in Rydoo does not correspond with the information in the respective fields in Personio. Please update Rydoo or Personio for an exact match between the platforms. |
| The group of the user cannot be created | Mismatching information | Rydoo or Personio | - The Group Name in Rydoo does not correspond with the information in the respective field in Personio. Please update Rydoo or Personio for an exact match between the platforms. - Additional check validate if the Group is Active in Rydoo. |
| The user cannot be created | Duplicated email | Rydoo | The user email is already associated with a Rydoo account. Please verify if the user created a trial account independently of your organization. Contact Rydoo support to have the trial account deleted. |
| The user cannot be created | Invalid email format | Personio | The email does not have a correct format or contains a special character |
| The user cannot be updated | Mismatching information | Personio | The Personio Custom Field for "RydooGuid" contains an incorrect value. Please remove the data so the user can be synced with Rydoo. |
| The user cannot be assigned to a group | Incorrect information | Rydoo | Please, validate if the Group is Active in Rydoo. |
| Approver of the user cannot be updated | Incomplete information | Personio | Please, ensure the corresponding mapped field contains the approver email. |
| Controller of the user cannot be updated | Incomplete information | Personio | Please, ensure the corresponding mapped field contains the controller email. |
| Cannot assign ‘email of approver’ as approver to the user | Incorrect information | Rydoo | The approver is already the approver of all users in the company. |
| Cannot assign ‘email of approver’ as approver to the user | Incomplete information | Personio or Rydoo | The approver is not found in Rydoo, please validate if the approver was created in Rydoo. Obs.: check how to solve the error message ‘the user cannot be created’. |
| Cannot assign ‘email of controller’ as controller to the user | Incorrect information | Rydoo | The controller is already the controller of all users in the company. |
| Cannot assign ‘email of controller’ as controller to the user | Incomplete information | Personio or Rydoo |
The controller is not found in Rydoo, please validate if the controller was created in Rydoo. |
If you have any further questions about the error messages, please contact your CSM or email connect@rydoo.com for assistance.