What is the status of my expenses?
To know where your expenses are, you will need to check your expense status first. The full list can be found here.
When will my expense be approved? Why my expense is stuck? Who is my approver or controller?
Rydoo has no control over your expense approval as this solely depends on how fast your approver, controller, or finance will check your expenses.
If you see that your expense is stuck in approval, you can use Rydoo's Send Reminder or you can contact your approver or controller directly.
You can check who is your approver or controller by checking any of your expense activities.
When will I receive my payment? Where will I add my bank account details? I received little or incorrect payment.
All reimbursements are handled and processed internally by your company. To know when and to which bank account you will receive your expense reimbursement, to change your bank account information, or if you have reimbursement disputes, kindly contact your HR Team or Finance team directly.
Before you reach out, check your expense on the All Expenses page and ensure that your expense is marked as reported.