Issue: Cannot delete a transaction, no delete option, or When users delete the transaction, it goes back after refreshing the page.

Workaround:

• If you are a user and can't see the delete button, please contact your finance team internally.
• If you are an admin or finance, check the following:
  • Admin > Roles > Personal > Transactions tab and set Allow delete to Yes. 
  • Admin > Payment Method > Look for the user's profile and ensure that the payment method is active. 

If the same issue occurs after checking the settings above, kindly contact us at hello@rydoo.com and provide the following information:

• User's Full Name/Email Address
• Transaction ID or transaction details
• Transaction date
• Amount
• Currency
• User's payment method name