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Error: Incorrect trip status

  • Updated

Concern: I am getting a "Trip not in correct status" message when submitting my expense. 

 

Cause: Your trip has not been fully approved. 

 

Workaround: 

1. Open any of your expenses and go to the activity tab. Check if you have approvers or controllers or both. This is where you can see how your approval flow works.

2. Go back to the trips page and check your trip status:

    • If you see approver only = this means that you can only submit an expense if your trip is in APPROVED status
    • If you see both approver and controller = this means that you can only submit an expense if your trip is in CONTROLLED status.

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3. Reach out to your approver or controller to have your trip approved first.