Concern: Why I don't receive notifications when users submit their expenses?
- Your company blocked all emails from firstname.lastname@example.org.
- You have unsubscribed to email notifications
- The expense was approved by another approver (applicable for users with multiple approvers)
- The expense was approved within 24 hours.
- Check your spam or junk folders
- Check with your IT team if the Rydoo IP address is whitelisted. To know our IP address, contact us email@example.com.
- If your personal settings > mail frequency is set to daily, and the expense is approved within 24 hours. The system doesn't send the notifications anymore as it defeats the purpose of the notification.
- Check the Expense page > All > History tab if the expense has been approved by other approvers.